Post Office
UK mail service provider & retail network
Post Office
UK mail service provider & retail network
Electronic point-of-sale (EPOS) system
Post Office is the UK’s leading retail network, providing essential services across branches and self-service channels.
Designed UX solutions for the latest iteration of the Post Office electronic point-of-sale (EPOS) system, ensuring usability across mobile devices, fixed-screen EPOS systems, and self-service kiosks.
Work included analysing legacy workflows to identify pain points, producing interactive prototypes for user testing, and delivering pixel-perfect specifications to the development team for accurate implementation.
- Role
- Senior UX Designer
- Scope
- UX & UI design · User research · Prototyping · Multi-device retail system
- Duration
- Mar 2017 - Mar 2018
- Location
- London & Remote
Electronic point-of-sale (EPOS) system
Post Office is the UK’s leading retail network, providing essential services across branches and self-service channels.
Designed UX solutions for the latest iteration of the Post Office electronic point-of-sale (EPOS) system, ensuring usability across mobile devices, fixed-screen EPOS systems, and self-service kiosks.
Work included analysing legacy workflows to identify pain points, producing interactive prototypes for user testing, and delivering pixel-perfect specifications to the development team for accurate implementation.
- Role
- Senior UX Designer
- Scope
- UX & UI design · User research · Prototyping · Multi-device retail system
- Duration
- Mar 2017 - Mar 2018
- Location
- London & Remote
Product highlights
Screens and workflows redesigned to improve usability, efficiency, and consistency across devices.
Product highlights
Screens and workflows redesigned to improve usability, efficiency, and consistency across devices.
EPOS: Voucher top up
EPOS: Payment screen
EPOS: Voucher top up
EPOS: Payment screen
EPOS: Collection Enquiy Report
EPOS: Admin view
EPOS: Collection Enquiy Report
EPOS: Admin view
Case study
Explore the full case study to see the end-to-end redesign process, from research and prototyping to final implementation across multiple devices.
Case study
Explore the full case study to see the end-to-end redesign process, from research and prototyping to final implementation across multiple devices.
Impact
Redesign improved usability, reduced errors, and enabled faster transactions across the Post Office network.
- Simplified transaction workflows, improving efficiency and staff confidence
- Enabled usability across multiple devices, including mobile, fixed-screen EPOS, and kiosks
- Delivered interactive prototypes that informed development decisions and reduced rework
Impact
Redesign improved usability, reduced errors, and enabled faster transactions across the Post Office network.
- Simplified transaction workflows, improving efficiency and staff confidence
- Enabled usability across multiple devices, including mobile, fixed-screen EPOS, and kiosks
- Delivered interactive prototypes that informed development decisions and reduced rework
About
Seasoned UX/UI Specialist with a proven track record of creating intuitive and user-friendly interfaces for a wide range of products.
Over the years, enjoyed collaborating with established companies, financial institutions, government organizations, and digital agencies to create solutions that work for both users and business goals.
About
Seasoned UX/UI Specialist with a proven track record of creating intuitive and user-friendly interfaces for a wide range of products.
Over the years, enjoyed collaborating with established companies, financial institutions, government organizations, and digital agencies to create solutions that work for both users and business goals.